We have a strong track record of supporting people to make long-term, positive changes to their lives
To enable us to better understand how effective our services are and to continually improve, we carry out exit surveys as well as long-term outcome and client satisfaction surveys.
Client satisfaction survey
83.7%
average overall satisfaction score
8.8/10
ease of dealing with Transform
8.7/10
average score on clients’ trust in Transform
CSS 2022
Long-term outcome monitoring survey 2020/21
94%
former clients said our support helped them feel more confident.
96%
former clients said our support improved their quality of life.
95%
former clients surveyed are still living in settled accommodation
Exit questionnaire 2020/21
98%
clients moving on from Transform said our support helped them feel more independent.
100%
clients moving on from Transform were satisfied with the quality of accommodation.
100%
clients moving on from Transform were satisfied with the support they received.
KPIs
89%
clients moved on in a positive way in 2019/20
254
clients have been supported to get into employment, education or voluntary work.