Our impact

Our impact

We have a strong track record of supporting people to make long-term, positive changes to their lives


To enable us to better understand how effective our services are and to continually improve, we carry out regular client satisfaction surveys.

Client satisfaction survey

85.4%

average overall satisfaction score

CSS 2023

8.5/10

ease of dealing with Transform

CSS 2023

8.3/10

average score on clients’ trust in Transform

CSS 2023

Key facts and figures

89.6%

clients moved on in a positive way in 2022/23

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