Our impact

Our impact

We have a strong track record of supporting people to make long-term, positive changes to their lives


To enable us to better understand how effective our services are and to continually improve, we carry out exit surveys as well as long-term outcome and client satisfaction surveys.

Client satisfaction survey

83.7%

average overall satisfaction score

8.8/10

ease of dealing with Transform

8.7/10

average score on clients’ trust in Transform

CSS 2022

Long-term outcome monitoring survey 2020/21

94%


former clients said our support helped them feel more confident.

96%

former clients said our support improved their quality of life.

95%

former clients surveyed are still living in settled accommodation

Exit questionnaire 2020/21

98%

clients moving on from Transform said our support helped them feel more independent.

100%

clients moving on from Transform were satisfied with the quality of accommodation.

100%

clients moving on from Transform were satisfied with the support they received.

KPIs

89%

clients moved on in a positive way in 2019/20

254

clients have been supported to get into employment, education or voluntary work.

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