Transform launches new client engagement strategy

We are excited to launch our new client engagement strategy which has been co-produced with those at the heart of our service delivery – our clients. The key aims for this strategy are to:

  • positively and effectively engage with clients so that their voices influence our decision making.

  • enable us to enhance and continually improve our services to make us better and more effective in what we deliver to meet client needs and aspirations.

  • continue to demonstrate to our regulators and commissioners that we are fully committed to client engagement according to best practice.

In co-producing the strategy we considered a range of factors including:

  • how this fits with our corporate strategy priorities.

  • the current operating environment we are working in.

  • expectations from our regulators and what best practice looks like.

We identified three key aspects of client engagement (see right) and then considered what actions we currently take to demonstrate each aspect of engagement as well as setting a two-year action plan to deliver against them.

Our full Client engagement strategy is here for you to view. If you have any comments or queries, please do email us at

More News

In a major stride forward in its green journey, Transform Housing & Support has become Carbon Neutral by contributing to four, UN and UK-verified carbon offsetting projects. Carbon offsetting is when an organisation compensates for the environmental harm its emissions have caused. 
In a move which further bolsters its activity in Dorking, Transform Housing & Support has taken over a small housing association in the area.
Transform has welcomed a new strategic leader to its ranks. Ollie Smedley – formerly the Deputy Chair of Transform’s Board – has stepped up into the role of Chair of the Board of Trustees following Mark Austen’s recent retirement after six years in the role.
I am filled with immense pride at the milestones we have achieved together