Our impact
We have a strong track record of supporting people to make long-term, positive changes to their lives
To enable us to better understand how effective our services are and to continually improve, we carry out regular client satisfaction surveys.
Client satisfaction survey
87.3%
average overall satisfaction score
CSS 2025
93.8%
Satisfaction in the person fixing their
repairs
CSS 2025
Key facts and figures
82.3%
clients moved on in a positive way in 2024/25
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