Our impact

Our impact

We have a strong track record of supporting people to make long-term, positive changes to their lives


To enable us to better understand how effective our services are and to continually improve, we carry out regular client satisfaction surveys.

Client satisfaction survey

87.3%

average overall satisfaction score

CSS 2025

93.8%

Satisfaction in the person fixing their
repairs

CSS 2025

Key facts and figures

82.3%

clients moved on in a positive way in 2024/25

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